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General terms of sale

Translation for information. In case of discrepancy, the French version prevails (version française).

1. Seller and purpose

These terms govern the online sale of practical guides in PDF format (the “guides”) by Ets D.E.C Partners, an establishment registered in the RCCM of Yaoundé under number RC/YAO/2020/A/2374, under the Kompasguides brand, on the website www.kompasguides.com.
Contact: contact@kompasguides.com – +237 659 23 68 55 – Yaoundé, Cameroon.

2. Nature of the guides

The guides are general information documents. They do not constitute legal, tax or investment advice, and do not replace a notary, a lawyer, a sworn surveyor or an accountant. Each guide states the date on which its sources were last checked.

3. Prices

Prices are stated in CFA francs (FCFA). They are net prices: the establishment is subject to the simplified flat-rate tax (impôt général synthétique), so VAT does not apply. There are no delivery charges. Equivalents in euros are indicative. The applicable price is the one displayed at the time of the order; it is shown again on the payment form before confirmation.

4. Order and payment

To order: 1) choose a guide (and, if you wish, the additional offer proposed); 2) check the summary and the total; 3) choose Orange Money or MTN Mobile Money and enter your number; 4) accept these terms and ask for immediate access to the guide (article 6); 5) approve the payment request received on your phone with your PIN. When card payment is offered, it is made on the payment provider's secure page.

Payments are processed by Notch Pay. Kompasguides never has access to your PIN or your card number. The order is final as soon as the provider confirms the payment; it is confirmed immediately on the order page and, if you have given your address, by email.

5. Delivery

As soon as the payment is confirmed, the download links are displayed on the order page and sent by email if you have given your address. Each link is valid for 30 days and allows 10 downloads. If you have any difficulty, contact us with your order number.

6. Right of withdrawal

Law No. 2010/021 of 21 December 2010 governing electronic commerce provides for a withdrawal period of fifteen days (article 20). This right does not apply when the customer asks for the service to be provided before the end of this period and the service has been provided (article 22). By ticking the box provided when ordering, you ask for immediate access to the guide: once the download links are made available to you, you can no longer withdraw. The refund cases in article 7 still apply.

7. Refunds

You are refunded in full: if the same order is paid twice; if the file delivered is defective and is not replaced within 72 hours of your report; if you cannot download your guide and the problem is not solved within 72 hours. Requests are made to contact@kompasguides.com or on +237 659 23 68 55, giving the order number. The refund is made within 15 days, to the payment method used.

8. Intellectual property

The guides are protected. The purchase gives a right of personal use. Any reproduction, distribution, resale or making available, free of charge or for payment, is prohibited without written permission.

9. Liability

The information is provided in good faith on the basis of the sources cited. As texts, procedures and fees may change, it is up to the reader to check them with the relevant administration or a professional before making any decision.

10. Keeping your order

The summary of your order remains available on the order page, which you can reach through the link received after the purchase. The establishment keeps order data for the accounting retention period (see the privacy policy).

11. Personal data

See the privacy policy.

12. Property listings

The listings published on the site are provided by identified advertisers and are published only after a documentary and on-site check described on each listing. This check is dated and does not guarantee how the property's situation may change afterwards. Kompasguides is not a party to the sale, receives no payment related to the properties and recommends that every buyer use their own notary before any payment.

13. Applicable law and disputes

These terms are governed by Cameroonian law. In the event of a dispute, an amicable solution will be sought before any action before the competent courts of Yaoundé.

Last updated (French version): 1 November 2026